At Quannum Crest, customer satisfaction is our top priority. We want you to enjoy complete confidence in every purchase. Our Returns and Refunds Policy is designed to make the process transparent, fair, and hassle-free while ensuring product quality and value for every customer.
1. Overview
Quannum Crest, owned and operated by Quannumcrest LLC, is a U.S.-based marketplace offering certified refurbished gadgets at discounted prices.
Each device undergoes comprehensive quality checks and is backed by a limited warranty to ensure performance and reliability.
If you are not fully satisfied with your purchase, we offer a return or replacement option within the eligible period as outlined below.
2. Eligibility for Returns
To qualify for a return or refund:
- The product must have been purchased directly from https://quannumcrest.com.
- Returns must be initiated within 30 days of the delivery date.
- The item must be in original condition, with all accessories, manuals, and packaging materials.
- Proof of purchase (order number or invoice) must be provided.
Products damaged due to misuse, modification, or unauthorized repairs are not eligible for returns.
3. Non-Returnable Items
Certain items are not eligible for return, including:
- Final sale or clearance items (marked “Non-Returnable”)
- Gift cards or digital products
- Items damaged after delivery due to improper handling
- Accessories or peripherals sold separately (if used or opened)
4. Return Process
To request a return:
- Contact our support team at info@quannumcrest.com within 30 days of receiving your order.
- Include your order number, product details, and reason for return.
- Our team will review your request and provide a Return Authorization (RA) number and shipping instructions.
- Ship the product back using a trackable shipping method to the address provided in your return confirmation.
Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund or replacement.
5. Refund Process
Approved refunds will be:
- Issued to your original payment method within 5–10 business days after inspection.
- Refunded for the product cost only — original shipping fees may be non-refundable unless the return is due to our error (e.g., wrong or defective item).
If a product is found not eligible (e.g., damaged, incomplete, or outside the return period), it may be sent back to you at your expense.
6. Replacement or Exchange
If your product is defective or arrives damaged, you may request a replacement or exchange instead of a refund.
We will:
- Provide a prepaid return label (if applicable).
- Ship the replacement item as soon as the defective product is received and verified.
Replacement requests must be made within 30 days of delivery.
7. Warranty Coverage
All certified refurbished devices sold by Quannum Crest come with a limited warranty as specified in the product listing.
Warranty coverage includes:
- Hardware defects not caused by user damage
- Malfunctions due to faulty refurbishment or components
Warranty claims made after the 30-day return period will be processed under manufacturer or Quannum Crest warranty terms, depending on eligibility.
8. Late or Missing Refunds
If you haven’t received your refund within the stated timeframe:
- Check your bank account again.
- Contact your credit card company or payment provider (it may take time before your refund is officially posted).
- If you still have not received your refund, please email us at info@quannumcrest.com for assistance.
9. Shipping Costs
- Customers are responsible for return shipping costs, unless the return is due to an error on our part (such as receiving the wrong or defective item).
- In such cases, Quannum Crest will cover the return shipping or provide a prepaid return label.
10. Damaged or Incorrect Items
If you receive a damaged or incorrect product, contact us within 7 days of delivery with supporting photos or videos.
We’ll verify your claim and arrange for a free replacement or full refund as appropriate.
11. Contact Information
For any questions about returns, refunds, or exchanges, please contact:
📧 info@quannumcrest.com
🌐 https://quannumcrest.com
Our support team is available to assist with product eligibility, return authorizations, or refund status inquiries.
12. Policy Updates
Quannum Crest reserves the right to update or modify this Returns and Refunds Policy at any time.
Changes will be reflected on this page with the last updated date shown above.